Expert for Customer Experience and Customer-Centric Innovation
Michael's focus is on customer care and customer experience. He is passionate about human-centered innovations and has more than 18 years of experience in consulting, industry and start-ups. Michael can draw on a variety of skills. Next to his extensive expertise in service design, project as well as program management and innovation, Michael is also coach for agile methods. Here, his key competencies are organisational transformation and change management programs with a focus on customer-centric organisation, customer experience metrics and governance systems. Before joining the savvy company, Michael was heading the Customer Care department at windeln.de SE.